Support

· After you contact GEMSIGN, our sales will communicate with you. We will have a professional team to recommend a complete solution, including screen, control system, power system, etc., based on your needs and on-site environment.

· After communicating with you to determine the entire solution, we will provide power and signal wiring diagrams according to the local requirements of the project.

· If you need, we will also provide steel structure reference drawings to help you communicate with local steel structure companies.

· If you need,we will arrange for engineers to arrive at the project site within the specified time according to the specific situation of the project, guide workers to correctly install the screen, debug and light up the screen for the project until the screen can work normally.

· During the installation and debugging stages of your project, if you have a problem with the screen, you can contact us, and we will arrange for technical personnel to provide 24-hour online remote guidance.

· If there are any issues with the display module during the warranty period, you can choose to send it back to the factory for repair or to our service point. We will arrange for professional technical personnel to provide repair services for you and conduct another test. Once the test is correct, we will package it and send it back to you.

 · If there is a problem with your screen, we will first provide remote support to guide troubleshooting. If you need it, we can also arrange for technical personnel to the project site within the specified time to provide you with problem troubleshooting and on-site solutions. If the issue cannot be resolved on-site, we will first replace the spare parts to ensure the normal operation of the screen and report the issue to the relevant departments for more detailed testing to solve the problem.